Frequently Asked Questions
Everything you need to know about your Rolling Loud gear.
When will my order ship?
Standard orders are processed within 2-3 business days. During peak festival seasons or exclusive collection drops, processing may take up to 7-10 business days. You will receive a tracking number via email once your package is on its way.
Can I return or exchange items purchased at the festival?
All merchandise purchased onsite at festival locations is final sale. For online orders, we accept returns within 30 days of delivery, provided the items are unworn, unwashed, and have all original tags attached.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options including PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
How do I know what size to order?
Most of our apparel features a modern, streetwear-inspired fit. A detailed size guide is available on each product page to help you find the perfect fit. If you prefer an oversized look, we recommend sizing up.
Do you offer international shipping?
Yes, we ship our collections worldwide. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the customer upon delivery.
What should I do if my item arrives damaged?
We take quality control seriously. If you receive a defective or damaged item, please contact our support team within 48 hours of delivery with your order number and photos of the damage so we can arrange a replacement.